If your scheduling page is:

  • Showing no availability at all

  • Showing the wrong times

  • Not displaying times that should be available

There are a few things that could be responsible. In this article we will review the most common causes.

Review your meeting type's schedule configuration

The first place to look is your meeting type availability. Check that the times are accurate, that the time zone is correct, and if you have chosen a specific Date Range be sure that the time frame is accurate.

  1. Is the date range for your schedule correct?

  2. Are the correct times assigned to the days in your schedule?

  3. Is the time zone set correctly?

If you have more than one schedule, you will need to check the availability configuration for each one. Also note that Appointlet give priority to the lower schedules. If you find that there are conflicts between the two schedules, try re-arranging them to change the priority.

Check My Meetings for existing bookings

Have you checked to see if the times you're expecting to see are unavailable due to an existing booking within Appointlet? Take a look at the Meetings Dashboard and scroll to the date and time in question. If the time is already booked and your maximum attendee limit has been hit, then your scheduling page will block that time from the member's availability.

Check your Email Calendar for existing busy events

If times are not available but you think that they should be, it's often due to busy events in a connected email calendar. Follow these steps to run your test:

  1. What date/time should be available in Appointlet? Identify a day and time that should be displayed on your scheduling page but is not currently showing up.

  2. Check your email calendar for a busy event. Open a new browser tab and navigate to your Google or Office 365 calendar. Check the specific date and time to see if there is an existing event.

  3. Look for multi-day events in your email calendar. You'll find multi-day events located at the top part of your email calendar, as a horizontal bar. Appointlet users often forget that a multi-day event marked as "busy" will make that entire span of time unavailable on the scheduling page.

  4. Check your availability calendars to make sure they are all selected. Sometimes people deselect the email calendars on the checklist and as a result, they don't realize that they have busy events in the email calendar.

This is what Gmail's subcalendars look like. As you can see here, some calendars are not checked and so any events that exist on them will be hidden until they are selected:

Check your Meeting Types

People often forget to check their meeting types for availability conflicts. Here are a few areas where you can get into trouble if you're not paying close attention:

  1. Required Notice: If you have Required Notice set up for a meeting type, check whether they would be responsible for the scheduling conflict. Remember, minimum notice means "you can't book sooner than x" and maximum notice means "you can't book more than x in advance".

  2. Buffers: If you have pre-meeting and/or post-meeting buffers on a meeting type, it can interfere with your schedule. For example, if you have a one-hour meeting with 20 minute buffers on both end, then that meeting will actually consume one hour and 40 minutes on your scheduling page calendar. If a time slot on your scheduler is consumed by one of these buffers, the time will not show up.

  3. Maximum meetings per day: If a team member has already exceeded this number of bookings for the day, no more times will be available for it.

  4. Maximum attendees per meeting: If you have a maximum set and already have hit that limit, the time will no longer show on your scheduler.

  5. Check Host Assignment: If you Multiple Team Members are selected for the meeting type, it could be that there are busy events in their calendar that you don't have visibility of. To find out, you can temporarily remove members from the list and use Save & Preview to pinpoint the offending calendar.

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